- NinjaOne
- Drew Frazier - Sales Development Representative
737-302-4698 -This email address is being protected from spambots. You need JavaScript enabled to view it. - Brandon Stiers - Manager, SLED
309-253-3935 -This email address is being protected from spambots. You need JavaScript enabled to view it.
- Drew Frazier - Sales Development Representative
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Ninja One System Features and Capabilities - Brandon discussed the features and functionalities of their system, Ninja One. He explained that it supports the monitoring of Snmp-enabled devices and allows for the creation of technician profiles and roles. He also highlighted the system's ability to manage device health, including OS patches and software updates. Brandon further detailed the system's automation capabilities, including the creation of custom batch Powershell, Shell, Vb, and Java commands. He also discussed the system's patch management features, including the ability to scan for updates daily, weekly, or monthly, and the option to defer updates in any given month. Lastly, he mentioned the system's ability to track software inventory and deploy different pieces of software, as well as provide visibility into device information and remote actions for help desk teams.
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Ninja Advanced vs Enterprise Pricing - Brandon discussed the differences between Ninja Advanced and Enterprise, highlighting that the Enterprise version includes CrowdStrike and Service Now integration. He also mentioned that pricing could vary depending on the bundle and whether remote access is included. Scott inquired about pricing and evaluation periods, to which Brandon responded that they offer a free trial environment for up to 60 days and do not charge for onboarding, training, or support. Brandon also explained the integration process with other applications like Crowdstrike and Sentinel One. PhillipMcCauley was present but did not contribute significantly to the discussion.
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Cloud Strike Integration and Help Desk - In the meeting, Phillip and Brandon discussed the integration of Cloud Strike with their system. Phillip clarified that the Cloud Strike licenses provided to schools are state-controlled and not directly accessible to them. Scott added that the schools can manage the licenses through the Ocio council, but not independently. Brandon agreed to check with his product team about how their system would work with this setup. The conversation then shifted to their own help desk ticketing system, which Brandon explained integrates with various systems and allows end users to submit tickets via email, a portal, or a branded systray icon. He also demonstrated how to manage tickets and responses directly from the ticket view.
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Remote Access System Customization Discussed - Scott and Brandon discussed the customization and security features of their remote access and device management system. Scott raised concerns about privacy and potential snooping on students' devices, prompting Brandon to consider adding time-based restrictions to their system. Brandon confirmed that the system could be customized to allow remote access only during school hours and that the system could be used to provide remote support to staff members working from home. They also discussed the possibility of using a temporary installer for remote access, which would automatically remove itself after the session. Brandon mentioned that their system is used by over a thousand school districts nationwide.
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Product Inquiry - Scott asked Drew to be the primary contact for inquiries about their product, while Brandon confirmed that Drew could provide pricing, product overviews, and arrange sandbox or trial environments.
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Aircasting Solutions - Phillip raised a question about enabling teachers to aircast or airplay their iPads to projectors, and Jason suggested using Roku or Fire Stick devices, which are cheap and easy to use. However, he warned that these devices could be susceptible to network-wide broadcasting issues, such as one device being able to pause another's content.
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Chromebooks, Server Transition, and Backup - In the meeting, Scott, Phillip, and Jason discussed their experiences with transitioning to Chromebooks and reducing server infrastructure. Phillip shared his challenges in replacing old hosts with Chromebooks, while Jason expressed his intention to move away from servers and Windows machines. They also discussed the potential use of Backupify for off-site data backup, with Jason considering its benefits. Phillip highlighted the advantages of using Synology for data management, especially in handling subpoenas, which he found to be a significant improvement over Google Vault.
Welcome everybody to the November 7th edition of Technology Check-In. Thanks, everyone, for showing up today. And I think we have a pretty light through here today, but that's still decent day. We have… Drew today joining us from Ninja One. guess maybe should waited Brandon show up, as well. I'm just letting him in room we'll… We'll say hi here. Can you hear us? Brandon, how are doing? Hey, everybody. doing How y'all Not bad, not bad at all. did introduction side it so don't know if I'll turn over either or whichever and Take there go ahead start your presentation Yeah, absolutely. More than happy to. Phillip, Jason, great meet both you. Scott, thank coordinating this. do appreciate level set, know, more discuss One any capacity that feel is most appropriate Philip, learn best me digging into environment nuts bolts it. If you're familiar with One, high-level overview what features, functionality, we're all about. Do preference kind today? let's high first, because might be people who watch this after fact Cool. Perfect. going off my camera when share screen make sure bandwidth behave. now seeing okay. Yep. Beautiful. really completely cloud-based endpoint management tool We're hosted AWS. So cloud, AWS, everything on our revolve around an agent being deployed out these devices. Now ultimately 45 meg MSI installer. At deployment, it's megs. Typically, see fully out, run about 200 megs month. truly acting lightweight under 1% CPU load. their brother days has trying keep those possible. Now, once gets installed, skip couple slides one means management, functions, capabilities covering. K-12 education customers nationwide. First foremost, something typically called ability OS agnostic. seems nobody makes alive Mac Windows environment. There's always, whether marketing team, some sort council member, right? Somebody's always got other devices Linux boxes. support Windows, Mac, OS. You'll also MDM ever need team members working Android iOS functionality But terms can devices, starting point, green box what's available agent's installed. patch perspective, pushing updates well software. full integration Wingit 6,300 applications across Beyond that, there's packages wanting push no problem. As setting monitoring, alerting, reporting. automate, scripts you'll down bottom little bit more, la carte functionality. remote access provide control. This would expect control session, Things like management. file transfers, record sessions, chat registry, managing tasks running machines. All included within access. From backup folder image backup. recently, introduced SaaS licensed per user. cool solutions These built house by It's very common theme whenever discussing technical product side. Our CEO heads development team. gives incredible edge, right, quickly able develop products care submit feature request saying, hey, I'd engine environment, goes directly CEO's inbox, which rare space. love building things in-house, acknowledge lot long time established relationships specific vendors less team's adopted, knows use, price point it, ITSM. integrations, Historically, been ConnectWise Halo. integrations excuse me, ServiceNow, Zendesk, Freshdesk, Fresh Service. Those 2025. ServiceNow already released. Again, fresh desk, service. Jira them. ZenWorks ones build. then far right bottom, next gen AV EDR. again, tie CrowdStrike, Sentinel Bitdefender Gravity Zone used environments. pause didn't had questions, wanted form Q&A like, chuck do. quick second questions. why anything comes up? interrupt between slides. Sounds plan. getting do, first come in, URL. cloud-based, login credentials When get started page, helpful configuring onboarding deployment Under dashboard, daily cup coffee morning view look like. left side, organizations. That's want group Most school districts work with, they're break various schools individual school, A times department. click departments. actually individually laptops, desktop servers associated organization. You're network switchers, routers, firewalls. monitor SNMP enabled. leverage v3 credentials. interest help ticketing system, integrates plays really, RMM. where tickets device health visible back patches. Looks five pending 10 software blue fonts third party update. looks VMware, FileZilla, Notepad++, Lastly, actions running. think, especially teams posture security perspective much having visibility To degree, every 55 60 seconds. live real action taken here, active jobs custom field easy In patch, automation company, automate IT focus larger projects. matter, lives say. administration tab, spend setup configuration. could accounts. create technician profiles. assign roles. That way, certain responsible only district throughout permissions users. library, different ways automations send ton giving box. Additionally, template created consider vetted. community library. customers. Candidly, wouldn't vetted, customers, malicious intent there, recommend test before fleet Anything included, You in. UI GUI. build own batch, PowerShell, Shell, VB, Java commands app automation, installer you'd upload download gig, will host file's locally package via Other option, pull publicly URL EXE application way. options. elevated credentials, parameters looking silent deployment. helper files, pre post script backside policies end. Policies right. mentioned organizations, sets rules groups follow. jump policies. configure patching. tab updates. top thing conditions. conditions big value add scroll Maybe alerted event ID, libraries schools. thumb drive USB inserted drive. problem services. alerted. pick principaler down. For notifications, here's SMS email alert. one's auto ticket lastly, channel notifications. notifications Teams. Slack, distribution group, uncommon teams. desk based receiving notification. add. service down, do? stop see, went action, case, One's fire tied condition. templates plug play antiviruses popular i.e. Defender turned device. easily. Backup, Veeam's space, Cronus same thing, probably ends scripting without conditional alert met first. new provisioning, number K-12s immediately. Really installed device, only. contained script, applications, VPN, BitLocker encryption. bottom. this, force reboot machine. level, Patch Management, we've rated space quite while. reason streamlined customization manage logic. attempts case days, end customize dialog appears Microsoft Cloud Catalog. scan daily, weekly, monthly. options Tuesday extended fall Christmas breaks, defer given month chose Illinois. college border Illinois Iowa. Augustana College. may familiar, example. December, students home, during time. Same update schedule, instance evening seven, Friday 11. Down approval flow capture, update, catch important pack. automatically approve deploy night 11 schedule? reject manual process somebody intervention regards keeping take me. patches, straightforward. derived Linux, patches set logic, schedule. Going similar configured difference select softwares date Ninja. Wingit, north support. just, sake call, selected 150, we'll Chrome, edit install, present, yes save Google Chrome's even presently machine, install latest version Chrome option as. marked would. large amount Saves packages, apps information sent frontside dashboard. patching tab. Here's KB links. hyperlinks, website. CVE CVSS, thinking hyperlink NIST website regarding vulnerability. piece AI platform was analysis. sentiment black issue, failures, times. approved, rejected, failed uninstall roll easy. yes, Similar, good Just worth noting dynamic search now, example, versions Acrobat uninstall, check remove track inventory, pieces software, critical Where leveraged teams, helping most. type providing operating system performance metrics available. Uptime, idle time, last date. Warranty date, sync manufacturers Dell HP, details deeper dive. security, visibility. Well, 124 locally. Austin, Texas. checked 124. memory, disk volume, future recovery keys WMI. Outside open ports, user logs, antivirus natively capture outside take, starts button policy ad hoc button. reflect audit log. There goes. myself triggered Next real-time command line prompt. background. Big goal none users interrupted Insert, write, joke ninjas selfy silent. Moving remote. in-house out. us, is, launch connection transfer, that. feature. various… to, lock mouse keyboard, blank sometimes, superintendent, each toggle ask confirmation. wait machine accept machine's logged prompt assuming. Exactly. Great question. does handle um prompts say, driver something. Does block asking administrator prompts? Nope. level. shouldn't issue promised, tool, tool. tools find registry values. task manager tree, change priority tools, browser. showed transfer. services start, stop, restart, startup area traction, anybody readers G2 crowd, while 20 straight quarters. traction storage, ran manage, candidly, key employees. principal, Any folks lost data. plan C folder. needed restore. What restore to? exists, overwrite. alternative enjoy backup, integrated using third-party backups either? flexibility AWS store locally, NAS, partition allow bare metal move device? No restores understanding triple you, answer Or pass Scott. BitLocker? mean? expand me? use BitLocker. encrypted assuming locker stored Gotcha. necessarily accessible instance, copy key, record, disabled PowerShell enable off, re-enable command. 300 foot view, questions further talk, few things. Because Microsoft. longer, Entron. Intune windows Okay. nice stolen someone tried reinstall enrolled sounds based. lose steal they wipe hard drive, automatic re-enrollment. Is correct? correct. scripts, scripts. Remote wipes grab stolen, instantly. Okay, re-enroll require app, depends, agent, edit, creating organization Active Directory, on-prem hybrid, scheduled discovery domain controller schedule captured OU AD, have? OS? yet. trying. promise potential late 2025 nothing transparently. OSs, include well? Yes. iOS. talking iOS, currently JAMP reasons Jamf Family Safe Protect. part content filtering. required school. MD offer that? transparency, granular controls as, mean, rolled GeoLab geo tracking geolocation transparent guy, Jamf, three six months, rolling additional functionalities. begin parity Jamf. question mark, brings into, ninjas. dojo. Google, specifically whitelisting requirements figure They features roadmap. cool. public depth. curious, MDM, pop display release plan, planned degree timeline development, course, actively ready ship major releases quarter bug fixes between. obviously cost. average cost this? includes access, next-gen sometimes paying products. one? conversations fun consolidation. license tiered system. two primary bundles. Advanced Enterprise. Truly, enterprise integration. SCIM automated pulling AD ENTRE. quote advanced pro Whenever word pro, actually, pricing. pricing differ depending bundle at, ticketing, monitoring separately. were curious all, Phil, many plus backing numbers So… Oh, pricing, evaluation period competitor licenses free there. We've call NFR licensing, resale. trial year. capped standard sandbox leverage. On fought fight leadership years ago, give 30 weeks, biggest add, education, stretching pennies can. charge training us. leveraging buy, onus entire Tampa, Florida, rerouted countries help. addition response minutes. led customer satisfaction score 98 100. truly, testing customized demo, myself, engineers, Never dime. Thank information. So, um. Some i program Yeah. X apps, main, CrowdStrike integration, Sentinel-1 What's restart rebuild wheel, log You'd ability, dashboard policies, CrowdStrike. for. They're communicate adds vice versa. alerts trigger My apologies, walked office, quick, CloudStrike. Strike state managing. cloud strike ourselves on. multiple tenants assume broken districts. mistaken, insight The strikes schools, controlled. buy CloudStrike can't Correct, yeah. multi-tenant crowds fake bars. OCIO office manages uh entities they've handful panel buys least console, managed accounts hold else's honest. behavior. articulate y'all. wrote righty. Absolutely. several it? Great, oh, Here go. systems Interesting. breaking Halo PSA. integrate granularly domains, settings maintenance, janitorial It robust. desk. ticket, domain. portal connections authorize. Thirdly, branded SysTray icon. Sestre icon, Let's submits loop ticket. view. Alternatively, cool, wish done I've shown script. tools. statuses at. is. forms backside. details, filling tickets? jack cube number, center. itself. responses private, yellow. Hopefully way saying shouldn't. too. spent tickets. reset templates. canned, closed, stick template, publish custom, minute overviews unique with. tray thing. internal Tom, restrictions? facilities community, elementary another a… restrictions stuff particular part, them separate networks. firewall, firewalls, gateways internet connection, rock roll. Brian, roles, technician. or, know. against middle okay, delete elementary, middle, pre-K, whatever. Can't those. Scott changes value? much, custom. tickets, library bring technicians came myself. gave kingdom, standpoint, MFA, SAML SSO. items one-to-one take-home machines to… prevent hours privacy issues, heard news ago texts snooping home possibly, whatever time-based non-school hours, troubleshooting candidly 100% honest dig piqued interest. settings. general constraint. PM that'd valuable bringing up. brain's million miles hour now. worries yeah said agency staff aren't houses whatever, worry brought remotely Correct. connect. kick temporary doesn't uncommon, home. laptop sitting bed, Jason worked installer, be, done, removes. session. installing said, session close government business, consultants organizations IT. consultants, limited agent. try connect assigned. it'll immediately cancel erase soon mind mile Use random stuff, clients nationwide have, exact thousand anyone has? quiet. Drew's quiet interest, reach drew contact information? Drew, job. She coordinate specialist overview, person Andrew, i'm put along notes video thanks, let day overview. Thanks thanks Jason. yeah, concerns answers. good. much. Awesome. Bye. around. round table. short Phil? No, no. obviously, projects guys use? teachers air cast airplay iPad projector projector. computer. sorry, muted. tame on, Apple TV Chromecast they'd Right. movie remotely. gotten better latency stuttering typical Matthew talks office. screencast something, iPad. mirroring. Hmm. Roku sticks computers filtered speed. row acoustic easily sign Netflix account unfiltered. tough cheap. pin basically. takes apple protocol cheapest mean slam cheap whole Chromebooks, Chromecast. chromecast. protocols silly. settle protocol. head. might… mean… Yes, walk classroom. throwing solutions, solution. guy's He's his room. He himself. settings, wants number. redoing game talk Right, hit iPad, mirror sees Samsung TVs, list stuff. connects boom, away. consumer chrome sudden someone's playing everybody's phone noticed look, phone's preschool's video. could. broadcasted ease. somewhere, seen wide yesterday, Phil. appointment nine nine? book Alrighty. you? really. thought interesting Chromebook everything, couldn't Chromebook? probably, matter? files its own. no, understand. rid protecting of. Chromebook, we… don't. looked moving away machines, beyond dream boat Since two, hosts nine, old, hate year, replaced teacher snags longer very, savings. And, change, usually better. different. who've hardest Don't. finding, server infrastructure redundant away, disappear. link, Scott's driving crazy. often, anyway. sending reply link Backify? Backupify? Did we? No. agents wondering, mean. Google's basic. Synology wondering subscription off-site mulling Let tell godsend implemented Okoboji. received subpoena. Vault. Try export nightmare Vault anything. Whereas Synology, individual, terms. Everything else, subpoena alone, subpoenas deal was. happen year single hlp offer, NAS offered fee interested was… Synology. took 15 cut maybe. Wow. easier attorneys you've emails Mm-hmm. ugly. very… friendly. folders exports train. prints zip Oh. train header, subject, line, replied, said. skips over. page begins, ends. complaints wasn't friendly people. argument made life Synologies. implementing reason. Google. data wear server. Huh. They'll they'll Mirror dies. drives. basically almost necessarily, correct bet, Synologies bigger Okoboji 1,200. Emmonsburg story short, $800 800? Wow, crazy terabytes fill not. size sit math, hope wrong them, Given size, remember $800, $900 cloning, old boxes gazillions terabytes. laughing. am yourself. spun VMware. virtual solely the, subpoenas, easier. because, buying rather paid retrieving Ever, usually. mistaken. box, done. terabyte ours a, mind, drives rate, global spare 18 think… bays what? Eight. eight, eight Chefs. Seven spare. what's, under, pay 4,000 yearly fairly one, model's RAM So. did. four grand, upgrade memory dual power supply and, nice. reduce Western Digital Red listed approved 40% jives. correct, red labeled honor warranty still. yes. honor, though recommend, used… brand aside. support, dump theirs meeting outage monitors except gotta fix then. Talk later, Send link. tomorrow.