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  •  NinjaOne
    • Drew Frazier - Sales Development Representative
      737-302-4698 - This email address is being protected from spambots. You need JavaScript enabled to view it.
    • Brandon Stiers - Manager, SLED
      309-253-3935 - This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Ninja One System Features and Capabilities - Brandon discussed the features and functionalities of their system, Ninja One. He explained that it supports the monitoring of Snmp-enabled devices and allows for the creation of technician profiles and roles. He also highlighted the system's ability to manage device health, including OS patches and software updates. Brandon further detailed the system's automation capabilities, including the creation of custom batch Powershell, Shell, Vb, and Java commands. He also discussed the system's patch management features, including the ability to scan for updates daily, weekly, or monthly, and the option to defer updates in any given month. Lastly, he mentioned the system's ability to track software inventory and deploy different pieces of software, as well as provide visibility into device information and remote actions for help desk teams.
  • Ninja Advanced vs Enterprise Pricing - Brandon discussed the differences between Ninja Advanced and Enterprise, highlighting that the Enterprise version includes CrowdStrike and Service Now integration. He also mentioned that pricing could vary depending on the bundle and whether remote access is included. Scott inquired about pricing and evaluation periods, to which Brandon responded that they offer a free trial environment for up to 60 days and do not charge for onboarding, training, or support. Brandon also explained the integration process with other applications like Crowdstrike and Sentinel One. PhillipMcCauley was present but did not contribute significantly to the discussion.
  • Cloud Strike Integration and Help Desk - In the meeting, Phillip and Brandon discussed the integration of Cloud Strike with their system. Phillip clarified that the Cloud Strike licenses provided to schools are state-controlled and not directly accessible to them. Scott added that the schools can manage the licenses through the Ocio council, but not independently. Brandon agreed to check with his product team about how their system would work with this setup. The conversation then shifted to their own help desk ticketing system, which Brandon explained integrates with various systems and allows end users to submit tickets via email, a portal, or a branded systray icon. He also demonstrated how to manage tickets and responses directly from the ticket view.
  • Remote Access System Customization Discussed - Scott and Brandon discussed the customization and security features of their remote access and device management system. Scott raised concerns about privacy and potential snooping on students' devices, prompting Brandon to consider adding time-based restrictions to their system. Brandon confirmed that the system could be customized to allow remote access only during school hours and that the system could be used to provide remote support to staff members working from home. They also discussed the possibility of using a temporary installer for remote access, which would automatically remove itself after the session. Brandon mentioned that their system is used by over a thousand school districts nationwide.
  • Product Inquiry  - Scott asked Drew to be the primary contact for inquiries about their product, while Brandon confirmed that Drew could provide pricing, product overviews, and arrange sandbox or trial environments.
  • Aircasting Solutions - Phillip raised a question about enabling teachers to aircast or airplay their iPads to projectors, and Jason suggested using Roku or Fire Stick devices, which are cheap and easy to use. However, he warned that these devices could be susceptible to network-wide broadcasting issues, such as one device being able to pause another's content.

  • Chromebooks, Server Transition, and Backup - In the meeting, Scott, Phillip, and Jason discussed their experiences with transitioning to Chromebooks and reducing server infrastructure. Phillip shared his challenges in replacing old hosts with Chromebooks, while Jason expressed his intention to move away from servers and Windows machines. They also discussed the potential use of Backupify for off-site data backup, with Jason considering its benefits. Phillip highlighted the advantages of using Synology for data management, especially in handling subpoenas, which he found to be a significant improvement over Google Vault.