Central Rivers representatives discussed their equipment repair services, highlighting their experience and capacity to handle various device repairs for schools across the state. The group explored the repair process, costs, and turnaround times for different devices, with Daniel expressing concerns about the current vendor's performance and the potential benefits of using an education-focused service. The conversation ended with updates on ongoing IT projects and E-rate funding, as well as plans for future technology improvements in various school districts.
Central Rivers AEA
Sarah Nelson
319-269-0880
And that's up and running… Welcome, everybody, to the… May 29th edition of the Technology Check-In. Thanks, everyone, for showing today, uh… This week, uh, we have Sarah Nelson and, Paul Kirk from Central Rivers talk about their Uh, equipment, repair service. I know that… you know, I've been around DA a long time, that doing You this type repair, they've it as here, so, um, with that, think will just go ahead turn over you, Sarah. All right, thanks, Scott, thanks invite join your group today. Yeah, we've repairs time. Before my time well, Scott. heard 20… 30 years, so quite while in business. We typically handle 1,500 year. got two certified, warranty-certified technicians, Kirk, on call, they can correct me anything need correcting on, so… Gentlemen, please chime well. So recently started operate more statewide shop, I'm Scott's counterpart at Rivers, we're now collaborating make sure everyone has service should choose use it. So, one reason, schools really enjoy partnering us is because warranty work. not only Paula certified do work, but also all paperwork, which be pain point lot tech coordinators or business people end having that. That paperwork. utilize AEA band system. decide want help repairs, how transport things across system Iowa. details, diagnostics if device. it's worth fixing. Send us, we'll take look Get kind an estimate what would device, let then decision proceed not. diagnostic, free way say thank using um. Passing good fortune along you. gonna, open get little bit weeds types devices fix, else helpful Equipment Repair place Hello. Um, we're… Apple authorized out warranty. pretty much laptops. iPads, stuff. HP warranty, um… looking into getting our Dell back Because were point. What other about? besides laptops, share peripheral equipment work on? Besides most send tower every blue moon. then, usually some printers, maybe dozen those Can't else. Yeah. add That's of… Out it, stuff, than, know. The app, like said, HP, care source parts for. Except Microsoft Surfaces They seem like, mail directly them, exchange them. linked under account. makes messy. questions, going screen flyer, I'll put chat attending today via Zoom, Scott his folks. But any Anything on… If fit Well, guess first question is, uh. still sign Equipment? What's process A school district has, 5 Chromebooks something. compare worked? process, logistics. you're interested partnering, thing you… manager manager, handshake, their… behind scenes going. easily touch. Probably through email quickest us. Then are ready move forward, had Chromebooks, example, paper digital, print off ticket, send, devices, box again, VAN You'd fill Information mentioned, intro, yes, paperwork give option, diagnostic a, estimate, can… select here Do Phil's doing? We… tee-up current process. Paul's referring to. trying even streamlined, slick. probably few months digital portal, once portal up, able information, you'll track status dashboard. coming. summer, collect student summer. very used batches knocking currently using. Again, longer term, see everything where Paul, thinking of? thing, out-of-warranty things, sort specialty underwriters break-fix insurance, too. guess, yeah. didn't schools. was our… flyers yours gotten copy That, PDF support, Perfect. Thank Yep, yeah, gonna ask no did underwriters, one… addressed Came past currently. past, had… we'd gone different company. closer assume. don't located, but… stuff excuse me, vans repaired came Yeaky van. last van worked pay… shipping, shipping UPS. To fixed sent back. So… guess… guys. First all, van, there fee that? I'll… defer Prairie Lakes handling vans, respond, Daniel, rest question. Oh, okay. Okay, gonna… ahead, answer same I… say, meeting couple weeks ago, discussion At still… as… complicated, both Daniel actually Northwest ADA. actually, easier, Jake. tell why. spans Behind scenes, routes between AEAs week. running Jake AEA. Sioux City office, jump down fix Cedar Falls. your… office closest to, Lakes, gig, gets comes office. Now. could look. second way, where, this, Some districts purchasing direct services, weekly twice Now, particular school, option. otherwise, pick local know… is. there's Center. rural town wouldn't what… sounding… sounds correct? would… next step name district. Boyden Hall. Hmm. Boyd home. would, purchased service, may already running. information confirm Especially rural, possible they're Okay. Just plus printing, physical, special ed equipment. continuing company through. example. common issue MacBooks There's cracked screen. numbers charge screen, many hours takes. seen $80 hour. Is hour it? half? Everything's hour, rare. Um. let's just… What… M3 M2? B, M2… 13, 14-inched. Let double check. Are Kirk? M2 switched Give quick here. are… Model MLYE3LL slash 2022 MacBook Airs. That'd 13. Um… Like, screen's broken there, replace display clamshell, lid angle sensor. 1 labor. $5.86.25. 58625, And… paying… than Yes, are, yup. authorized? went non-authorized people, try third-party can't Apple. pay stock price. Sure, yep. is… with… Apple, actually. But, charging more. half part anyway, I'm… use. looked bill beginning AppleCare. one, standard one-year screens about… 9 them originally 2… sends me… box, prepaid, prepaid label. within… 3-4 days. Of being repaired. same… money you're… saying. check thing. Why guys versus Apple? glad asked specific model. super smart vetting, vendors. Our turnaround dependent upon without knowing coming going, Otherwise, think… One be, hey, deal schools, understand education technology third party corporate school. funding streams within navigate vendor does diagnostics. something really, find value in. vendor, I'd curious not… direct… underwriters. nice, appreciate and… recognize themselves, obviously, Gonna with, especially rider, to… Deal Um concern don't… Your Iowa that's… travel. how… concerned be. Yep. working with. travel distance bit. It's your, building, deliver Tuesday, the, EA travels On Wednesday, we… Tuesday delivered always done Once we've… span delivery, whatever day turns ages Daniel. wasn't spike folks neck woods speaking transportation folks, willing run additional routes. until actual big enough demand woods, opposed deal, when starts hitting 2-3 weeks, start little… Cranky. fault, blame be… cranky, probably… 2 portal. dashboard device you've submitted status, it'll ability prioritize certain others. districts, staff priority. come Which these one. far as, mean, K 6. while, honestly. replaced iPad. cost $10, think, cheaper buying new least experience. In mostly… mostly M2s. From students. And, those… newer, Airs M1s, M2, M3s, Hey, thought selling volume's doing, significant amount keeping graveyard reuse parts, do. instead sourcing part, pull cashed-out vendors are. keep mind, Jake, guys… right? Chromebooks. Staff Windows devices. teachers Woodbury Jake? further crew region. Good luck, busy year coordinators, almost home stretch, either projects summer off. enjoy! demoed site, looks happy side hop off, great day, everyone. Thanks. everybody. Alright, coming, see, close necessarily a… huge of, round robin for… talked beforehand, yep, course. Getting have, Category E-rate. Funding whiting. For wireless, firewall. that'll in, waiting Lawton Bronson's. approved ordered phone Lot & Bronson, Interesting. said before, taking director portion Schools. Outside Lock That'll busier. speed. Found, Had default admin password, user password. alone bad enough, accessible external log never hacked… got, malware 3 years ago? reload everything, basically. It's… feel there. been… helping recover changes documentation always, always… An interesting figure job Were non-existent. alrighty, else, That's… plenty me. Right. what's you? honest Like re-image MacBooks, project, won't Isn't too bad. majority Doing some, updates servers door already. Camera Was updated, hopefully quiet Hopefully, myself some… sanity. wanted too, real choppy. internet connection, wireless or… computer. FYI. right. twice, talking bandwidth No, Alrighty. Sounds good, update. Mr. Foley, Alrighty, must stepped away firewall with? Meraki. Figured waiting's… paying, $600 rocky enterprise licensing. Hmm, stuck Fortinet. E-rate perspective, PIA reviews year, cracking several yet. ever list miscellaneous items saying, can't… lift through, list. Other ones, haven't problems depends who's review, notification Matt they're… playing inside noisy fine. Matt, left We'll will, meeting, together Have day. good… Talk later.